How we gather, use, disclose and manage data.
LSC Communications is committed to protecting your privacy. There are various ways that you might interact with LSC Communications, and the information you provide when doing so allows us to improve our services. By using this website (“Site”) and by supplying your details to LSC Communications, you consent to LSC Communications collecting and processing your information.
What information we collect, and why we collect it
How we use that information
How we protect that information
How you can control your information, including accessing, updating and deleting what we store
How we share information collected
LSC Communications may collect or record basic personal information (e.g., name, e-mail address, mailing address, phone number) which you voluntarily provide through forms on our Site, through electronic mail you send to us, or through other means of communication between you and LSC Communications.
LSC Communications only collects personal information of a more sensitive nature (e.g. social security or other governmental ID numbers, credit card details and account numbers) where it is appropriate or necessary for conducting business. This information will be collected, stored, accessed and processed in a secure manner. LSC Communications may also collect general non-personal information pertaining to users of our sites, including IP addresses, source domain names, specific web pages, length of time spent, and pages accessed. This information is collected, among other things, to aggregate statistical information, facilitate system administration and improve the Site.
LSC Communications also collects, uses, and discloses identifiable information about individual contacts for LSC Communications’s customers (“Business Contact Information”) in the ordinary course of its business for managing and maintaining customer relationships. In particular, LSC Communications may obtain the following types of Business Contact Information: name, address, invoice information including bank account information, and order information. Unless otherwise specified or prohibited, LSC Communications may share information with affiliates, business partners, service providers, subsidiaries or contractors who are required to provide you with services which you have requested from us.
LSC Communications may also post links to third party websites as a service to you. These third party websites are operated by companies that are outside of our control, and your activities at those third party websites will be governed by the policies and practices of those third parties. We encourage you to review the privacy policies of these third parties before disclosing any information, as we are not responsible for the privacy policies of those websites.
LSC Communications uses the information we collect to provide you with services which you request and to improve our existing services and the content of our Site. When you contact LSC Communications, we may keep a record of your communication to help solve any issues that you might be facing. Depending on the country in which you live, work or access our Site(s), your information may be retained for a reasonable time for use in future contact with you, or for future improvements to LSC Communications services. In the event the information you provide to us is an application for employment, that application will be held in accordance with our HR records management policy. You have the option to opt-out or opt-in for further communications from LSC Communications.
LSC Communications may also use or disclose your personal information when LSC Communications believes, in good faith, that such use or disclosure is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property or safety of LSC Communications, LSC Communications’s users, or others. LSC Communications reserves the right to transfer and disclose your information if LSC Communications becomes involved in a business divestiture, change of control, sale, merger, or acquisition of all or a part of its business.
Cookies are a technology that can be used to help personalize your use of a website. A cookie is an element of information that a website can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or decline at any time. To enable LSC Communications to access the effectiveness and usefulness of this Site, and to give you the best user experience, we collect and store information on pages viewed by you, your domain names and similar information.
Our Site makes use of anonymous cookies for the purposes of:
Completion and support of Site activity;
Site and system administration;
Research and development;
Anonymous user analysis (number of users, pageviews, users by country/channel/source/platform, pages per session, average session duration, bounce rate, most popular pages).
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
LSC Communications uses reasonable measures to safeguard personally identifiable information, which measures are appropriate to the type of information maintained, and follows applicable laws regarding safeguarding any such information under our control. In addition, in some areas of our Sites, LSC Communications may use encryption technology to enhance information privacy and help prevent loss, misuse, or alteration of the information under LSC Communications’ control. LSC Communications also employs industry-standard measures and processes for detecting and responding to inappropriate attempts to breach our systems.
No method of transmission over the Internet, or method of electronic storage, can be 100% secure. Therefore, LSC Communications cannot guarantee the absolute security of your information. The Internet by its nature is a public forum, and LSC Communications encourages you to use caution when disclosing information online. Often, you are in the best situation to protect yourself online. You are responsible for protecting your username and password from third party access, and for selecting passwords that are secure.
LSC Communications adheres to US and other international regulations such as PIPEDA, the European Union (“EU”) General Data Protection Regulation (2016/679) and ePrivacy (2002/58/EC) Directives (as transposed into national law), and the EU-U.S. Privacy Shield Principles, detailed below.
LSC Communications recognizes and has controls in place to ensure that the privacy of personal information about an “identifiable individual” used in the course of “commercial activity” is protected and managed in such a manner which meets or exceeds the guidelines set out in PIPEDA and applicable provincial legislation.
On July 12, 2016, the European Commission deemed the EU-U.S. Privacy Shield Framework adequate to enable data transfers under EU law. LSC Communications joined the EU-U.S. Privacy Shield Framework in order to benefit from the adequacy determinations. To do so LSC Communications had to self-certify to the Department of Commerce and publicly commit to comply with the Framework’s requirements. The list of the EU-U.S. Privacy Shield companies is available at https://www.privacyshield.gov/list.
As from May 25, 2018 the EU General Data Protection Regulation (2016/679) starts to apply (the “GDPR”). LSC Communications has taken several measures to comply with the requirements of the GDPR.
From time to time LSC Communications affiliates pass to LSC Communications in the United States certain individually identifiable information about individual contacts for LSC Communications’ customers in the EU and Switzerland (“EU and Swiss Business Contact Information”), individuals in the EU or Switzerland who are customers or employees of LSC Communications’ customers (“EU and Swiss Customer Information”) and about individuals in the EU who are LSC Communications’s or its affiliates’ employees (“EU and Swiss Employee Information”). EU and Swiss Business Contact Information and EU and Swiss Customer Information are collectively referred to as “EU and Swiss Personal Information”.
Information regarding LSC Communications’ practices concerning EU and Swiss Employee Information is provided to affected EU and Swiss employees through other company policies and procedures. In certain situations, individuals may seek to opt-out of disclosures of their EU and Swiss Business Contact Information by contacting LSC Communications as specified at the end of this Privacy Shield section. For more information about the Privacy Shield, please refer to https://www.privacyshield.gov/Program-Overview.
LSC Communications may obtain in the US the following types of EU and Swiss Business Contact Information: name, address, invoice information including bank account information, and order information. LSC Communications uses EU and Swiss Business Contact Information for the following purposes: managing customer relationships, managing orders, tracking payments and ensuring payment, and otherwise maintaining the customer relationship. LSC Communications may disclose EU and Swiss Business Contact Information to its affiliates, subsidiaries, business partners, and service providers for the purposes listed above.
In situations where LSC Communications discloses EU and Swiss Business Contact Information to any third parties acting as service providers or “agents” on behalf of LSC Communications, LSC Communications will require the recipient to protect the disclosed EU and Swiss Business Contact Information in accordance with the applicable law, or otherwise take steps to ensure that the EU and Swiss Business Contact Information is appropriately protected.
With respect to any sharing of EU and Swiss Business Contact Information for purposes of marketing LSC Communications products and services, LSC Communications obtains promises from its affiliates, subsidiaries and business partners that such entities will use and disclose such EU and Swiss Business Contact Information for purposes of marketing LSC Communications products and services only. In certain situations, individuals may seek to opt-out of disclosures of their EU and Swiss Business Contact Information by contacting LSC Communications as specified at the end of this Privacy Shield section.
LSC Communications takes appropriate technical and organizational measures to safeguard EU and Swiss Personal Information against unauthorized or unlawful processing of, or accidental loss, damage, misuse, unauthorized access, unauthorized disclosure, unauthorized alteration, or destruction, and maintains reasonable procedures to help ensure that such information is relevant for its intended use, accurate, complete, current and not excessive and that such information is not retained longer than is reasonably necessary.
LSC Communications may disclose EU and Swiss Personal Information as necessary in connection with the sale or transfer of all or part of its business, where required or permitted by law, where LSC Communications believes that such disclosures are appropriate in connection with a law enforcement request or as otherwise permitted by the applicable law, or in order to investigate, prevent or take action regarding illegal activities or suspected fraud or in order to comply with, enforce or apply LSC Communications agreements.
LSC Communications operates as an information processor for our business customers located in the EU. LSC Communications’ business customers remain the information controllers with respect to any EU Customer Information that they provide to LSC Communications for our provision of services. LSC Communications therefore acts in accordance with the instructions of such customers regarding the collection, processing, storage, deletion and transfer of EU Customer Information, as well as other matters such as the provision of access to and rectification of EU Customer Information.
Individuals may contact the LSC Communications Privacy Contact identified below to review any personal information held about them. LSC Communications reserves the right to take reasonable steps to authenticate the identity of any such individual seeking access to such personal information. Questions, comments, or access requests regarding the Privacy Shield should be directed to Julia Schott, the LSC Communications Privacy Shield Contact e-mail firstname.lastname@example.org. Questions, comments, or access requests regarding the GDPR should be directed to the e-mail: email@example.com. If you cannot resolve the issue directly with us, you may contact your local information protection authority for further information.
LSC Communications does not sell its services to children. As such, our Sites are designed for adult user interaction. We do not intentionally collect personally identifiable information from children under the age of 13.
If you have provided LSC Communications with your personal information, you may have the right to inspect the information stored by us for accuracy, or may request that the information be removed from our files. LSC Communications will make a reasonable effort to comply with such requests except where it would require a disproportionate effort (for example developing a new system or changing an existing practice). We may require that you verify your identity before we act on a request to edit or remove your information. Please direct any questions about your information to LSC Communications IT Governance at firstname.lastname@example.org or if your questions are related to our operation in the EU, to: email@example.com.